Welcome to Element Roofing Solutions (https://elementroofingsolutions.co.uk/). This page outlines our practices regarding the collection, use, and disclosure of your personal data, alongside the terms and conditions that govern your use of our website and services.
By accessing our website, requesting a quote, or hiring us for roofing or drone services, you agree to the policies and terms detailed below.
PART 1: PRIVACY POLICY (How We Protect Your Data)
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request a free estimate, callback, or contact us directly via phone, text, or WhatsApp. This includes:
- Contact Data: Name, phone number, email address, and WhatsApp ID.
- Service Data: Property location, address, and specific details regarding the roofing work requested (e.g., re-roofing, flat roofs, guttering, emergency repairs).
- Survey Data: High-definition (4K) aerial imagery and video captured by our CAA Certified drone pilots during roof inspections.
- Technical Data: IP address, browser type, and operating system collected automatically via standard website analytics.
2. How We Use Your Information
We use your data strictly to deliver our roofing services safely and efficiently. This includes:
- Generating and delivering free, no-obligation quotes and estimates.
- Responding to urgent emergency repair requests.
- Analyzing drone footage to provide accurate, scaffolding-free roof assessments.
- Communicating project updates via phone, text, or WhatsApp.
- Maintaining necessary financial, legal, and warranty records.
3. Sharing & Disclosing Your Data
We are a family-run business and value your trust. We do not sell, rent, or trade your personal information. Your data is only shared with:
- Trusted operational tools required to handle your request (such as secure email via ProtonMail or business communication via WhatsApp).
- Third parties only if you give explicit permission (such as posting your positive review or project photos on our website or social media).
- Legal authorities, if required to do so by UK law.
4. Drone Surveys & Privacy Compliance
As an established business using advanced aerial technology, we strictly adhere to Civil Aviation Authority (CAA) privacy standards:
- Our drone flights focus exclusively on the specific structure requiring inspection.
- We take reasonable measures to avoid capturing identifiable footage of neighbors or members of the public. Unintentional or incidental footage of surrounding properties is deleted or obscured where practical.
5. Your Rights (UK GDPR)
You have the right to request access to the personal data we hold about you, request corrections, or ask for your data to be deleted from our active communication channels. To exercise these rights, please email us at [email protected].
PART 2: TERMS OF SERVICE (Our Agreement with You)
1. Website Use & Content
- All content on this website—including text, images, logos, and drone portfolio footage—is the property of Element Roofing Solutions and is protected by copyright laws.
- This website is provided to offer information about our residential and commercial roofing services and to facilitate customer inquiries.
2. Quotes, Estimates, and Bookings
- Free Estimates: All initial quotes and estimates provided via our online form, email, or telephone are completely free and carry no obligation.
- Accuracy: Quotes are based on the information you provide or visual evidence obtained during physical or drone inspections. If underlying issues are discovered once work begins (e.g., hidden timber rot), we will discuss any necessary changes to the scope and pricing before proceeding.
3. Drone Roof Inspections
- Drone surveys are weather-dependent. Flights may need to be rescheduled at short notice in the event of high winds, heavy rain, or local airspace restrictions to ensure a 0-risk, safe operation.
- While drone surveys are highly accurate for identifying external visual faults, they cannot replace internal structural engineering reports where deep timber or internal issues are present.
4. Emergency Roof Repairs
- We provide swift responses for urgent roofing issues to secure your property from immediate damage. Permanent fixes may require a follow-up appointment, which will be quoted and scheduled upon agreement.
5. Customer Warranties & Recommendations
- As a Checkatrade Recommended business, we take immense pride in our craftsmanship and use quality materials built for longevity. Warranty periods vary depending on the service provided (e.g., full re-roofs vs. minor repairs) and will be explicitly detailed in your physical service agreement.
6. Limitation of Liability
Element Roofing Solutions will not be liable for any indirect, incidental, or consequential damages arising out of your use of this website, or from unforeseen property damage occurring prior to our team securing the roof during an emergency call-out.
PART 3: CONTACT INFORMATION
If you have any questions about our Privacy Policy, our Terms of Service, or wish to update your preferences, please contact us directly:
- Element Roofing Solutions
- Direct Line / WhatsApp: 07549 803711
- Email: [email protected]
- Website: https://elementroofingsolutions.co.uk/